Customer Satisfaction Surveys by the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman are conducted biennially by an objective, third party agency that performs face-to-face interviews with residents in each long-term care and assisted living facility.
The surveys are designed to measure satisfaction of residents with regard to their quality of care and quality of life. The survey is intended to encourage facilities to actively improve their customer satisfaction activities as well as create a numeric value to more objectively compare facilities by consumers.
Since the surveys inception in 2007, Bethany Village, a continuing care retirement community in Dayton, Ohio, has received scores consistently above the state average for both nursing and assisted living care. This year, Bethany Village earned a score of 94.7 for assisted living. The state average score for assisted living is 92.3. Bethany earned a nursing care score of 94. The state average score is 87.5. These survey results are simply one indication of our good efforts serving our residents.
“While we are always looking to improve our services to exceed customer expectations, the consistent above average scores represents our dedication to Faithful Caring,” states John Brinkman, Licensed Care Administrator, Bethany Village. “I am pleased that our hard work is appreciated by our residents.”